1. How did you end up working in the tourism industry?
I’m working on tourism for more than 30 years, starting as a mountain guide, then dog sledding guide, then teacher on national tourism diplomas. I started the first company in France in 1987 and in Mongolia in 2004.
2. What inspired you to start this company?
I discover Mongolia in 2003 and loved the country immediately, wide, wild, and incredible land for adventure and cultural trips. I decided to stay in Mongolia and create my travel agency.
3. Describe your first sale/customer:
My first sales was trough the inflight brochure of the Mongolian national transportation company – MIAT. Then, as I was already working on tourism industry it was quite easy to promote Mongolia inside my existing client network.
4. What was your first tour like – and what has changed compared to your most recent?
I started by my speciality, dog sledding, because other kind of tourism did not exist in Mongolia. Then I developed all kind of trips, winter & summer. For sure we provide now a better quality, our local team is now very large, but, the spirit stay the same from the beginning.
5. What part of the company are you most proud of and why?
We developed some totally innovator trips in Mongolia, like winter trips, mountaineering, mountain bike or rock climbing, all those activities didn’t really exist in the tourism market in Mongolia, before Wind of Mongolia.
6. What do you feel sets your company apart from other DMC’s?
Most of DMC’s directors in Mongolia have little deep knowledge of tourism and activities, so they propose very common circuits. As I’m myself guiding circuits, I’ve a perfect knowledge of the country, of landscape and a large nomadic people network, I still guiding all the “premieres”.
7. What does a standard working day look like for you?
No standard at all, just the most important, to be enough flexible, to adapt with the seasons and with the clients. Tourism mentality changes each year and it’s very important to feel about it and be able to anticipate, to be on the “first line”.
8. What gets you out of bed in the morning?
I like my life and I like my job.
9. What keeps you up at night?
As we work a lot with European market, a lot of deals and connexions arrive in evening…
10. What other CEOs do you look up to and why?
Never look up, just try to do the best to put our company on the top of the list of travel agencies in Mongolia.
11. Where do you see the company in 5 years?
On the top list, but don’t want to get too big, hope will be able to continue with our soul, with a strong “human spirit” and strong team.