|Number of staff||17|
|Language(s) spoken in office(s)||Arabic, French, English|
|Target markets||Europe, Central & North America|
|Services offered||Historical & imperial city tours, camel safaris, adventure (biking, mountain expeditions or Sahara desert trekking, hiking), self driven or chauffeur driven car hire, programs for incentive groups, shopping tours.|
The holiday was just perfect. All the planned activities were accomplished smoothly without any delays or inconveniences. Both me and my partner had no complains about the trip. The only evening in which we had nothing much to do was in Midelt, although visiting the Monastery was a nice experience. We would recommend Orion anytime to our friends because the execution of the itinerary and quality of guides, hotels, car and recommended sites was perfect.
I just wanted to thank you for planning such a wonderful trip for my friend and I. We had an absolutely amazing time traveling through the Atlas Mountain and into the desert. Everywhere we stayed was very nice and the people were extremely kind and hospitable. Each stop on the way into the desert was great, and we learned a lot about the history of each area wherever we went. We both had a great experience and can’t wait to visit again in the future!
Many thanks for all your effort in organizing a smooth and hassle free trip for us. Your personal attention was much appreciated and your communications during the trip was reassuring and made us feel special. I don’t whether we will be coming back to Morocco (there are very many other countries we wish to visit), but if we do we will definitely contact you.
1. How did you end up working in the tourism industry?
My dream to travel, explore the world has pushed me to follow my studies in tourism. I believe tourism can raise all sorts of challenges, which demands great versatility.
2. What inspired you to start this company?
The dynamism of this industry to quickly move up and get regularly responsabilities, led me to resume the reigns of the company.
3. Describe your first sale/customer.
My first customer was a friend and still remembers how happy I was when I received her feedback and satisfaction with some improvements to apply; so my first sale was on both sides very important: giving me confidence to keep on going and also the possibility to learn from my customers and adjust my vision.
4. What was your first tour like – and what has changed compared to your most recent?
The first tour I had was very interesting, it was a tour on budget and I almost came to non profit quote to get the client to book it as it was long and a lot of things were included. The thing that has changed now is that there are more hotel choices to offer from basic to comfort & luxury. And clients have a chance to experience different styles.
5. What part of the company are you most proud of and why?
In spite of the reservation/sales and product people being the front face of the company. As that was what I have been doing since I started in tourism. Orion Trek has always been one big family which I am proud of.
6. What do you feel sets your company apart from other DMC’s?
Orion Trek Voyages has for the past years gained trust and confidence of big clients & companies. We have also a mutual trust with every supplier we have, plus a great team that worries about the clients’ satisfaction which keeps us the best on what we do.
7. What does a standard working day look like for you?
Every day for me is different. But of course the main tasks are always unmissable: meetings with the managers of every department every now and then so everyone is up to date.
8. What gets you out of bed in the morning?
First, my personal life: husband and kids’ schedule before driving to work and start another journey and experience.
9. What keeps you up at night?
Scheduling the next day’s tasks after taking care of my own family’s needs
10. What other CEO’s do you look up to and why?
None in specific, but always learning from the others.
11. where do you see the company in 5 years?
Moroccans are becoming more & more interested in national & international travelling; we are planning on being one of the leaders in the project by then.
The Travelife Certified status is the most comprehensive and rigorous of the three stages for excellence in sustainability. The partners in our network are working continuously to make travel both socially, economically and environmentally sustainable and endorses systems that offset carbon emissions caused by long distance travel. We are happy to work with tour operators around the world to increase sustainable, small scale tourism.
Orion Trek Voyages has a cetification level of: Certified
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