1. How did you end up working in the tourism industry?
Tourism has been part and parcel of my life. My father started his own travel company in 1978 after having worked in the business for over 20 years. So even though I have worked in other fields, tourism is what I love and it is what I want to be doing for a long time.
2. What inspired you to start this company?
As I said, JT&T is a continuation of my family business. I started this company to develop the family business and to advance the business I have grown to love. After having split from my previous partner and to overcome the weakness in tourism that was caused by the political situation in this part of the world at the beginning of this century, I decided to open up JT&T with a new image and a new and more advanced way of dealing with the travel business.
3. Describe your first sale/customer
It all had to do with grabbing the first opportunity. Although we had business from previous connections, my first sale involved a fax we received from a client asking for services for a group of 600 passengers. Instead of answering by return fax and waiting, I packed my bags and flew over to this potential client and did not come back empty handed.
4. What was your first tour like – and what has changed compared to your most recent?
My first and last tours are quite similar. They are all similar in the personal service we provide to each and every guest that comes our way. The only thing that differs in our most recent tours is the relative closeness to our partners and our individual clients. We are with them 24/7 through all forms of social media and chat programs, making sure they are satisfied all the time and serving them immediately with any issue that might arise WHEN it arises.
5. What part of the company are you most proud of and why?
I am very proud of my operations department. My operations staff are on their feet and on the go all the time. They handle their work very efficiently and make sure that all the promises made by the sales and marketing teams are fulfilled to the fullest.
6. What do you feel sets your company apart from other DMC’s?
We have invested a large amount of money in the development of an online automated management system for our company. This system handles all aspects of our business, from lead generation to quotation to docket handling. This gives us a big edge over other DMC’s and allows us to handle our operations more efficiently and effectively. It gives us that qualitative edge we all seek.
7. What does a standard working day look like for you?
My day starts early, between 7 and 8 in the morning. It involves looking over the operations sheet of the coming week, reviewing the groups coming during the week and the requests from our partners throughout the world. This is followed by a 15 minute daily meeting with the staff to coordinate the work for the rest of the day. The remainder of the day is all about meetings with suppliers and making sure all work is completed promptly and on time.
8. What gets you out of bed in the morning?
The the though of a new day and new things to happen with my family and at work and life in general.
9. What keeps you up at night?
Let’s just say it this way, I try to have everything done perfectly well during the day so that nothing keeps me up at night. No one is perfect though, right?
10. What other CEOs do you look up to and why?
I never looked up to anyone as much as I did Steve Jobs God Rest his Soul. He is the ultimate human creationist, perfectionist and survivalist. And, he had a great bottom line consistently.
11. Where do you see the company in 5 years?
A leader in Tourism Technology, and an innovator in the field. A top seller of Tourism technology solutions and tourism services that both are of the highest quality and standards.