1. How did you end up working in the tourism industry?
We grew up sighting the travellers visit our country from our back-yard. It had been in our genes to welcome clients from all diversity to showcase the actual façade of our culture, values, and history. Thus, there was only one vision and mission to fulfil this, by being part of the travel industry.
2. What inspired you to start this company?
Since past few years, Japan has been getting lot of attention from the travellers due to its uniqueness. As the visitor numbers had been increasing significantly, we felt that actual beauty of Japan has been missed out to be presented. Therefore, our commitment started with the simple steps to offer ‘somewhat different’ experience that our clients will remember while traveling to Japan, and not only the popular sights.
3. Describe your first sale/customer:
Our first sale was rather very easy. We were so excited while putting itinerary together that our partner felt the genuiness and passion in the way we had crafted a very personal program for their clients. Without much hesitation clients accepted our offering, and we had our first sale. What hasn’t changed since our first sale until now is the same level of passion and enthusiasm that we put in creating a program by showing the beauty of Japan.
4. What was your first tour like – and what has changed compared to your most recent?
Our first group was from Europe, we worked very hard to make sure that we offer the great experience from Sales to Operations process. Our team worked tirelessly and with lot of excitement. It was successful tour. We as well learnt a great deal and when looking back, it gives us immense pleasure. Our team is young and dynamic and we review the success and failures after every single trip to improvise for next.
5. What part of the company are you most proud of and why?
Our dynamic approach, being able to think out of the box, flexibility in how to serve our clients and most importantly our passion to show the real Japan.
6. What do you feel sets your company apart from other DMC’s?
Our unique product offering, it could be very small but significant to feel the difference while traveling to Japan. Our open and swift communication with our partners. Transparency in our working approach. Most of all, our commitment to work with local communities while conducting business in a responsible way.
7. What does a standard working day look like for you?
Meeting with team, inspiring them to work with passion and full customer centric mind set. Reviewing the inquiries from our partners and making sure there is love and attention put in every single proposal that is being submitted.
8. What gets you out of bed in the morning?
Every-day the excitement starts with listening to the feedback, comments, remarks from our clients. Though they are not always positive and upbeat, what gets us going is to be in a position to listen to them well and work hard to improvise.
9. What keeps you up at night?
After a well productive, learning, inspiring days (most of the time), nothing keeps us up at the night. We look forward to another bright and sunny day ahead and wish for it.
10. What other CEOs do you look up to and why?
There are number of CEOs in the industry who we look up high, without naming in person, we admire some of them because of the continuous commitment to the Industry and not only their individual company. Also, their dedication in creating opportunity to the young leaders, while driving the ethos of sustainable/ responsible business practice in a simple ways and truly inspirational.
11. Where do you see the company in 5 years?
We would like to be able to cater to more discerning travellers, expand our Sales/ Customer service network in Europe, North America and Australia. Provide opportunities for our employee to grow in their role and develop a new set of leaders in the travel industry in Japan.
Beauty of Japan Tours
Sumida ku, 4 Chome-37-2 Ryogoku
TKF Khaikan 5F
Tel: +81 3 6659 9074
Fax: +81 3 6284 0431
Vietnam Support Office
Floor 11, Building 169
Nguyen Ngoc Vu Street
Tel: +84 (0)24 6027 8433
BRANCH IN EUROPE
Representation for Germany, Austria and Switzerland
STR Destination Handling GmbH & Co. KG
Industriestraße 38a, 63150 Heusenstamm, Germany
Tel: +49 6104 780480
Fax: +49 6104 7804899
BRANCH OFFICE IN CANADA
Address: 34B Shehyn Lane, Ottawa, Ontario, K2G5G8.
Name: Phil Rai
Tel: +61 3864 3012